Your Party Bag

FAQs

  1. How do I get the items I have hired?
  2. Do you offer pick up?
  3. Is there a minimum order for hire?
  4. I would like to hire a tablecloth and/or another product, but I do not see a theme I like?
  5. How do I reserve an item for hire?
  6. Could you do the party set up for us?
  7. For what ages are your hire table and chairs most appropriate?
  8. How far in advance should I book?
  9. Do I need to wash the items before I return them?
  10. What happens if I damage or lose an item I have hired?
  11. What happens if I want to cancel my hire items?
  12. Can I change my booking date?
  13. Can I add or cancel specific items on my order?
  14. Do I need to give a damage deposit when hiring items?
  15. What are the payment methods accepted?
  1. How do I get the items I have hired?
  2. You can pick-up your hired items from us or we can deliver the items for you. Please contact us to give you a quote to how much it would cost to deliver to your area.
    Additional charges may apply for areas outside our delivery zones, hard access locations or large orders. Please contact us to confirm your requirements.

  3. Do you offer pick up?
  4. Yes, we do. We are situated on the upper North Shore of Sydney, 5 min from Hornsby.

  5. Is there a minimum order for hire?
  6. The minimum order is $100 including delivery or $50 for pick up.

  7. I would like to hire a tablecloth and/or another product, but I do not see a theme I like?
  8. Please get in contact with us as we may be able to create the theme you want.

  9. How do I reserve an item for hire?
  10. You can either place the order through our website or call/email us your requirements. We will confirm your date and availability. Please note we require full payment of your hire to complete your reservation.

  11. Could you do the party set up for us?
  12. We could set up the table & chairs for no cost if we do the delivery for you. If you require a full set up (styling, decorating, etc.), please email us with your requirements and we will provide you with the cost.

  13. For what ages are your hire table and chairs most appropriate?
  14. Our tables and chairs are designed for children aged 2 to 8.

  15. How far in advance should I book?
  16. If you have a specific date in mind, we recommend contacting us well in advance, a month is preferable. Please note, that dates are not confirmed until we receive a full payment.

  17. Do I need to wash the items before I return them?
  18. All hired tableware should be HAND WASHED before return. Please do not wash any of the tablecloths. Wet tablecloths should be dried to prevent moulding.

  19. What happens if I damage or lose an item I have hired?
  20. Please consider our property, ensuring it is treated gently and carefully. Your consideration of our property is greatly appreciated. We appreciate that accidents do happen, especially with children, please note you are financially liable for any damage and/or loss incurred. Replacement prices are listed in our hire agreement.

  21. What happens if I want to cancel my hire items?
  22. If you wish to cancel your order, you need to contact us minimum 7 days prior to your event and 50% of your fee will be refunded.
    Payments for events cancelled upon delivery or in less than 7 days' notice will not be refunded.

  23. Can I change my booking date?
  24. If your booking date needs to be changed due to unforeseen circumstance we are happy to try and accommodate your new date if the items you require are available. If the items are not available for the new date requested then please consider our cancelation clause which applies.

  25. Can I add or cancel specific items on my order?
  26. Requests for additional items to be added to your order, once the final balance has been paid, will be accommodated where possible but cannot be guaranteed. We regret that the order may not be reduced once a payment is through. Our advice is to order for your minimum expected numbers, you can always add more nearer the time as the event nears.

  27. Do I need to give a damage deposit when hiring items?
  28. A separate refundable damage deposit of $100 is required upon collection/ delivery of items which can be paid by cash, bank transfer or PayPal. This will be refunded on the safe return of the hired goods. Please note that a bank transfer would require at least 2-3 days to be processed.

  29. What are the payment methods accepted?
  30. We accept PayPal, cash or bank transfer.

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